Welcome to GetSweetly.com.

By accessing getsweetly.com you are agreeing to the following terms, which are designed to make sure that Sweetly works for everyone. Sweetly is provided to you by Sweetly ABN 16 738 686 147

getsweetly.com (hereinafter referred to as "Sweetly", "we", "us" or "our") operates a platform that helps people find home cooks near them that can organise, prepare or assist with providing their dinner meals or other meals or food, whether through our website or our mobile applications (“Website”)

If you do not agree to any part of the Terms of Use, then we cannot provide the Website to you, and you should stop accessing the Website and deactivate your Sweetly account.

Please read these terms of service carefully as they contain important information regarding your legal responsibilities and obligations.

In particular users offering cooking services ("Personal Cooks", "Cooks") should understand how the laws work in their respective cities. Some cities have laws that restrict their ability to carry out certain activities. These laws are often part of a city’s zoning code as well as part of legislation regarding food safety. In many cities, Personal Cooks must or obtain a license before offering. Certain types of meals may be prohibited altogether. Local governments vary greatly in how they enforce these laws. Penalties may include fines or other enforcement. Cooks should review local laws before listing a dish on Sweetly. Sweetly reserves the right to request evidence from cooks that they comply with local laws and regulations.

Using Sweetly

As a condition of your use of Sweetly you agree that you will not:

  • violate any laws;
  • post any threatening, abusive, defamatory, obscene or indecent material;
  • be false or misleading; or infringe any third-party right;
  • distribute or contain spam
  • distribute viruses or any other technologies that may harm Sweetly or the interests or property of Sweetly users;
  • impose an unreasonable load on our infrastructure or interfere with the proper working of Sweetly;
  • copy, modify, or distribute any of the content on the site without consent;
  • use any robot spider, scraper or other automated means to access Sweetly and collect content for any purpose without our express written permission;
  • harvest or otherwise collect information about others, including email addresses, without their consent;
  • bypass measures used to prevent or restrict access to Sweetly.

You are solely responsible for all information that you submit to Sweetly and any consequences that may result . Sweetly reserves the right at our discretion to refuse or delete content that we believe is inappropriate or breaches the above terms. We also reserve the right at our discretion to restrict a user’s usage of the site either temporarily or permanently, or refuse a user registration.

Limited Liability And Disclaimers

We are a facilitator of services. We are neither a provider of services nor a provider of prepared food. More specifically, We enable busy families to request the services of home cooks to organize and prepare their dinner meal or other meal.

It is important for you to understand that We do not control or endorse any of the cooks on the Website. We do not determine which foods or ingredients are used in the preparation of a meal. As such, the responsibility is wholly yours to take the necessary measures to protect your health and safety. We cannot assure the good intention of any site User.

Sweetly does not offer guarantees about the food made available by Cooks, the ingredients used or their quality. All Users, especially those concerned with food allergies need to be aware of this risk and must understand that We in no way screen the ingredients, health factors, or quality of any prepared food offered through the Website.

You understand and acknowledge that

  • We do not control or endorse any cook, or accept responsibility for any food, its quality, or any physical or other harm such prepared food may cause;
  • Any dealings you may have with the Website Users are at your own risk; We will not be liable for any injury, or any other loss whatsoever, resulting from your dealings with other site Users, including as a result of face-to-face meetings with cooks;
  • We will not be liable or responsible for any prepared food or services offered by Site Users that is unhealthy or that is the cause of any injury. We cannot monitor the quality, nutritional and health factors associated with food prepared by the site cooks;
  • The sale and distribution of food, and especially prepared food, may be governed by various international, federal, state and local laws and regulations. It is your responsibility to ensure that you comply with these laws and regulations at all times. Users who want to use the Website to offer cooking services agree to research and comply with any relevant city, state and local laws and obtain any necessary licenses or permits. That we facilitate transactions in your geographic location should in no way be taken as an endorsement of legality. It is up to you to conduct the necessary research and ensure compliance with relevant laws and regulations. We reserve the right to hold you liable, and you understand that you will indemnify Us, for any loss We may experience as a result of your violation of any laws or regulations.

User Conduct

In using the Website, including all services and content available through it, you agree: not to disrupt or interfere with any other Users' enjoyment of the Website or related services; not to upload, post, or otherwise transmit through the Website any viruses or other harmful, disruptive, or destructive files; not to create a false identity or profile; not to use or attempt to use another's account, password, service, or system without authorization from Sweetly; not to disrupt or interfere with the security of, or otherwise cause harm to, the Website, or any related services.

Managing Content and Communications

Sweetly reserves the right, in its sole discretion, to delete or remove any user generated from the Website and to restrict, suspend, or terminate your access to all or part of this website, at any time without prior notice or liability. Sweetly will have no liability related to user generated content. Sweetly disclaims all liability with respect to the misuse, loss, modification, or unavailability of any user generated content.

By posting, uploading, inputting, providing or submitting content to the Website you are granting Sweetly and affiliated companies, permission to use your content and the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your content; and to publish your name in connection with your content.

No compensation will be paid with respect to the use of your content. Sweetly is under no obligation to post or use any content you may provide and may remove any content at any time.


The Website, and all services accessible through it are provided "as is" without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability or fitness for a particular purpose, or the warranty of non-infringement. Without limiting the foregoing, Sweetly makes no warranty that

  • the services, including any prepared food provided by a Site cook, will meet your requirements;
  • the services will be uninterrupted, timely, secure, or error-free;
  • the results that may be obtained from the use of the Website, including any searches conducted by users to locate local cooks, will be effective, accurate, or reliable;
  • the quality of any prepared foods or services obtained or accessible by you through the website will meet your expectations. This Website could include technical or other mistakes, inaccuracies, or typographical errors. Sweetly may make changes to the Website at any time without notice.

The use of the Website and related services is done at your own discretion and risk and with your agreement that you will be solely responsible for any damage to your computer system, loss of data, or other harm that results from such activities. Sweetly assumes no liability for any computer virus or other similar software code that is downloaded to your computer from the website or in connection with any service offered through the site.


Users make online payments through the Website for the meals they request from home cooks. Sweetly uses a third party payment handler to process payments via the Website. By making or accepting a payment through Sweetly you agree to accept Braintree's terms of service.

Sweetly will charge a service fee for each transaction.

Home cooks will receive payment after the order has been successfully completed.


Users can cancel an order booked in advance by giving three days notice before the due pickup date and time. After this, payments for orders are non-refundable unless special arrangements have been made with the relevant home cook and the home cook agrees to refund the payment.

All cancellation requests should be sent by email to contactus@getsweetly.com


Users can request a refund if any order has not been delivered, misrepresented or is considered to be unsafe. If this occurs home cooks will forfeit payment and a full refund will be issued to the user who ordered the meal. Refund requests need to be made within 24 hours after the order was due to be received. After 24 hours has passed the transaction will be considered successfully completed.

Sweetly may charge its own fee for issuing the refund, at its sole discretion.

All refund requests should be sent by email to contactus@getsweetly.com

Restrictions on food listings

Users listing food on the site agree they will not list any food containing raw egg or uncooked meat produce. Any food listing found to contain these items will be removed from the site.

Applicable Law And Jurisdiction

These Terms will be interpreted in accordance with the laws of the New South Wales and Australia. You and We agree to submit to the jurisdiction of the State of New South Wales, Austrlalia for any action arising out of or relating to these Terms.

Contacting Sweetly

If you have any questions about these Terms of Service, please contact Sweetly at contactus@getsweetly.com